FREQUENTLY ASKED QUESTIOMS

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Do you design portraits by hand or do you just use AI and filters?

All portraits are hand-drawn by human artists— no AI generation or filters. We use professional digital pens and tablets to capture your pet’s unique personality with meticulous care.

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Can you print more than one pet in a portrait?

Absolutely! We offer multi-pet portraits for 2, 3, or 4 pets to be artfully arranged together — perfect for showcasing your furry family’s bond.

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Does it matter what's in the background of my photo?

Not at all! Just ensure your photo is clear, well-lit, and taken on a modern smartphone. Our artists focus on your pet’s details — we’ll handle the rest!

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How do you produce your artwork?

1️⃣Professional Artists: All designers are trained in fine arts with a focus on animal portraits.

2️⃣100% Handcrafted: Every stroke is drawn manually — no AI shortcuts.

3️⃣Precision Detailing: From whisker curves to expressive eyes, we perfect every feature

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Can I change the background colour of my canvas?

Share your custom ideas in the order notes during checkout! Our designers will interpret your vision and craft a solution that aligns with your preferences. If adjustments are needed for technical reasons, we’ll email you with friendly alternatives — your satisfaction is our priority.

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What if my photo is in black and white?

We’ll create a stunning black & white portrait with enhanced contrast and texture. Pro tip: Quirky expressions in your photo will be lovingly preserved — that silly tongue-out moment might become the star detail!

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Can I give this as a personalized gift?

It’s the ultimate gift for pet lovers! Personalize your portrait with custom text (names, dates, or even a heartfelt message) to create a truly one-of-a-kind keepsake.

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Do you have any sales coming up?

Join our email list for seasonal sales (Christmas, Black Friday, Pet Parents’ Day etc.) plus exclusive perks: first-order discounts, member-only offers, and birthday freebies!

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Can I see my artwork before it gets printed?

Yes! You’ll receive a high-resolution preview via email once the artwork is ready. Request unlimited free revisions — we only print when you give the final “Paw-some!” approval.

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What if I don't like my artwork?

Your happiness guaranteed:

  • Before printing: Free edits until it’s perfect.
  • After delivery: We’ll recreate and reship your art for free — no returns needed.
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Is my pet photo good enough to use?

Pro Photo Tips:

✔️ Shoot in natural light (no harsh shadows)
✔️ Capture at your pet’s eye level
✔️ Modern smartphone cameras work best
Our artists review all photos within 24 hours. If adjustments are needed, we’ll guide you via email — it’s a teamwork!

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Do you just design portraits for cats?

All pets are family!From dogs’ soulful eyes to rabbits’ twitching noses and horses’ flowing manes — we celebrate the uniqueness of every creature.

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What is your satisfaction guarantee?

Our Promise:

Risk-free edits: No hidden fees, ever.

Repaint protection: Free recreation within 15 days.

Full transparency: Track every edit via email updates.

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Do you offer worldwide shipping?

We offer worldwide shipping! Over 1,000 custom creations have reached pet families globally. Every order ships with real-time tracking via email — your art journey is always visible.

If you have any other questions, please contact us