FREQUENTLY ASKED QUESTIOMS
Do you design portraits by hand or do you just use AI and filters?
Do you design portraits by hand or do you just use AI and filters?
All portraits are hand-drawn by human artists— no AI generation or filters. We use professional digital pens and tablets to capture your pet’s unique personality with meticulous care.
Can you print more than one pet in a portrait?
Can you print more than one pet in a portrait?
Absolutely! We offer multi-pet portraits for 2, 3, or 4 pets to be artfully arranged together — perfect for showcasing your furry family’s bond.
Does it matter what's in the background of my photo?
Does it matter what's in the background of my photo?
Not at all! Just ensure your photo is clear, well-lit, and taken on a modern smartphone. Our artists focus on your pet’s details — we’ll handle the rest!
How do you produce your artwork?
How do you produce your artwork?
1️⃣Professional Artists: All designers are trained in fine arts with a focus on animal portraits.
2️⃣100% Handcrafted: Every stroke is drawn manually — no AI shortcuts.
3️⃣Precision Detailing: From whisker curves to expressive eyes, we perfect every feature
Can I change the background colour of my canvas?
Can I change the background colour of my canvas?
Share your custom ideas in the order notes during checkout! Our designers will interpret your vision and craft a solution that aligns with your preferences. If adjustments are needed for technical reasons, we’ll email you with friendly alternatives — your satisfaction is our priority.
What if my photo is in black and white?
What if my photo is in black and white?
We’ll create a stunning black & white portrait with enhanced contrast and texture. Pro tip: Quirky expressions in your photo will be lovingly preserved — that silly tongue-out moment might become the star detail!
Can I give this as a personalized gift?
Can I give this as a personalized gift?
It’s the ultimate gift for pet lovers! Personalize your portrait with custom text (names, dates, or even a heartfelt message) to create a truly one-of-a-kind keepsake.
Do you have any sales coming up?
Do you have any sales coming up?
Join our email list for seasonal sales (Christmas, Black Friday, Pet Parents’ Day etc.) plus exclusive perks: first-order discounts, member-only offers, and birthday freebies!
Can I see my artwork before it gets printed?
Can I see my artwork before it gets printed?
Yes! You’ll receive a high-resolution preview via email once the artwork is ready. Request unlimited free revisions — we only print when you give the final “Paw-some!” approval.
What if I don't like my artwork?
What if I don't like my artwork?
Your happiness guaranteed:
- Before printing: Free edits until it’s perfect.
- After delivery: We’ll recreate and reship your art for free — no returns needed.
Is my pet photo good enough to use?
Is my pet photo good enough to use?
Pro Photo Tips:
✔️ Shoot in natural light (no harsh shadows)
✔️ Capture at your pet’s eye level
✔️ Modern smartphone cameras work best
Our artists review all photos within 24 hours. If adjustments are needed, we’ll guide you via email — it’s a teamwork!
Do you just design portraits for cats?
Do you just design portraits for cats?
All pets are family!From dogs’ soulful eyes to rabbits’ twitching noses and horses’ flowing manes — we celebrate the uniqueness of every creature.
What is your satisfaction guarantee?
What is your satisfaction guarantee?
Our Promise:
✅Risk-free edits: No hidden fees, ever.
✅Repaint protection: Free recreation within 15 days.
✅Full transparency: Track every edit via email updates.
Do you offer worldwide shipping?
Do you offer worldwide shipping?
We offer worldwide shipping! Over 1,000 custom creations have reached pet families globally. Every order ships with real-time tracking via email — your art journey is always visible.
If you have any other questions, please contact us